Privacy Policy for ClayWays App

Effective Date: 1 January 2025

Introduction

Welcome to ClayWays. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. At ClayWays, we are committed to protecting your privacy and ensuring that your data is handled securely and responsibly. This policy complies with the UK General Data Protection Regulation (UK GDPR) and Apple’s App Store guidelines. By using ClayWays, you agree to the terms of this Privacy Policy.

Information We Collect

ClayWays prioritises your privacy and collects only the minimal information required for app functionality:

• Email Address: Collected during account registration to confirm your identity. ClayWays does not access, store, or use your email address beyond this purpose.
• App Interactions: All user interactions occur through usernames chosen by the users. We do not link usernames to identifiable personal information.
• Diagnostics Data (Optional): With your consent, we may collect anonymised crash logs and performance analytics to troubleshoot issues and improve the app’s functionality.

How We Use Information

The limited data we collect is used exclusively for:

1. Enhancing App Functionality: To provide a seamless user experience and ensure core features work as intended.
2. Troubleshooting Issues: To diagnose and resolve technical problems.
3. Performance Analysis: To analyse trends and improve ClayWays’s performance and features.

Your email address is solely used for identity verification during registration. Diagnostics data is anonymised and does not link back to you.

Sharing of Information

ClayWays does not share, sell, or rent any user data with third parties. However, we may share anonymised performance data with trusted service providers to help us maintain and optimise the app. These providers are bound by strict confidentiality agreements and data protection standards.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect the limited information we collect. However, no electronic transmission or storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

• Your email address is retained only as long as it is required for account functionality.
• Anonymised diagnostic data is retained for up to 12 months to inform performance improvements.

When data is no longer needed, it will be securely deleted or anonymised.

Your Responsibilities

We encourage users to select usernames that do not reveal personal information. Avoid sharing sensitive or personal data with others through ClayWays. You are responsible for maintaining the confidentiality of your username and account activity.

International Users

ClayWays complies with applicable data protection regulations in all regions where the app is used. By using ClayWays, you consent to the collection and processing of your data as outlined in this Privacy Policy, regardless of your country of residence.

Children’s Privacy

ClayWays is not intended for use by individuals under 18. We do not knowingly collect data from children. If we become aware of data from a user under 18, we will delete it immediately. Parents or guardians should contact us if they suspect their child has provided personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, app features, or legal requirements. Significant updates will be communicated through a notice in the app. Please review this Privacy Policy periodically for the latest information.

Contact Us

If you have any questions or concerns about this Privacy Policy or ClayWays’s data practices, please contact us at:

Email: Hello@ClayWays.com
Address: The Garden Studio, 35 Oaks Close, Aston, Nantwich, CW5 8BJ

By using ClayWays, you acknowledge that you have read, understood, and agreed to this Privacy Policy.