Privacy Policy
Last updated: September 2025
At Clayways, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and look after your personal data when you visit our website, make a purchase, or take part in one of our workshops. It also tells you about your rights under UK data protection law.
1. Who we are
Clayways is a pottery studio and online shop based in Cheshire, UK. When we mention “we”, “us” or “our” in this privacy policy, we are referring to Clayways.
Our website: https://clayways.co.uk
Email: hello@clayways.co.uk
Telephone: +44 (0)7738 629343
2. What information we collect
We may collect and process the following personal information:
Identity and contact details: such as your name, billing/shipping address, email address, and telephone number.
Transaction details: details of purchases you make and payments you provide through our website.
Workshop bookings: information you give us when booking or attending a class.
Technical data: your IP address, browser type, and how you use our website (collected through cookies and analytics).
Marketing preferences: your choices about receiving updates and offers from us.
We do not collect or store sensitive information (such as health or biometric data) unless you provide it voluntarily (for example, accessibility needs for a workshop).
3. How we use your information
We will only use your personal data where the law allows us to. Typically, we use it to:
Process and deliver your orders, including payments, refunds and receipts.
Manage workshop bookings and communicate with you about classes.
Respond to your queries or customer service requests.
Send you marketing emails or newsletters (if you have opted in).
Improve our website, services and customer experience.
Comply with our legal and financial obligations.
4. How we share your data
We do not sell or rent your personal information. We may share your data with trusted third parties who help us run our business, including:
Payment providers (e.g. Stripe, PayPal) to process payments securely.
Delivery and courier companies to send your orders.
IT and website support services to maintain our website.
Email marketing platforms (only if you have subscribed to our newsletter).
All third parties are required to keep your information secure and use it only for the services they provide to us.
5. Cookies and website analytics
Clayways.co.uk uses cookies to enhance your browsing experience and to collect anonymous visitor statistics through tools such as Google Analytics. You can set your browser to refuse cookies, but some parts of our website may not function properly without them.
6. How we protect your data
We take security seriously and have measures in place to protect your information, including:
Secure website connections (SSL encryption).
Restricted access to personal data.
Regular monitoring of systems for vulnerabilities.
7. How long we keep your data
We only keep your personal information for as long as is necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.
8. Your rights
Under UK data protection law, you have the right to:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate information.
Request deletion of your data (where legally possible).
Object to the use of your data for marketing.
Withdraw consent at any time, where we rely on consent.
To exercise these rights, please contact us at [insert contact email].
9. Third-party links
Our website may include links to other websites. We are not responsible for the privacy practices of third-party sites, so please check their policies.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date at the top.
11. Contact us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
Clayways
Email: hello@clayways.co.uk
Telephone: +44 (0)7738 629343
If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.