1. Introduction

Welcome to Clayways. By using our website, booking workshops, or purchasing items from our shop, you agree to the following terms and conditions. Please read them carefully before placing an order or booking a class.

2. Website Use

The content on this website is for general information and personal use only.
We aim to ensure all information is accurate, but we cannot guarantee that the website will always be free from errors or interruptions.

3. Products & Orders

All products are handmade, and slight variations in colour, size, or finish may occur — these are part of the charm of handmade ceramics.
Prices and availability are subject to change without notice.
By placing an order, you confirm that you are legally capable of entering into binding contracts and that all information provided is accurate.

4. Payment & Delivery

Payment must be made in full at the time of ordering.
We aim to dispatch all in-stock items promptly; delivery times are estimates only.
Clayways is not responsible for delays caused by postal services or external carriers.

5. Returns & Refunds

Please refer to our Refund Policy for details on returns, exchanges, and cancellations.

6. Workshops & Bookings

Workshop bookings are confirmed upon payment.
They are non-refundable but may be transferred to another date if sufficient notice is given.
We reserve the right to cancel or reschedule workshops due to unforeseen circumstances; if this happens, we’ll offer a full refund or a new date.

7. Intellectual Property

All images, text, and content on this website are the property of Clayways and may not be reproduced without permission.

8. Liability

We are not liable for any loss or damage arising from use of our website or products, except where required by law.

9. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.